Frequently Asked Questions

How long does order processing take?

  • Allow up to 14 days for domestic orders
  • Allow up to 21 days for international orders

 

How long before my order arrives?

  • Allow up to 14 days for domestic orders
  • Allow up to 21 days for international orders

 

What is your return policy?

  • If an item is damaged or defective once received, please contact merch@nixplatform.io and we will take care of the issue.

 

What is your refund policy?

  • Contact merch@nixplatform.io if there is an issue with your order and we will be happy to assist.

 

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